ABOUT IVG SMART 5500 BIG PUFF VAPE KIT

The IVG Smart 5500 Big Puff Vape Kit brings you the smooth, 20mg nic salt formulation with a plethora of delicious flavours. With automatic refills and an impressive 5500 puff capacity, this IVG vape combines delicious flavour with lasting performance for an ideal all-day vape.

KEY FEATURES:

• Available in 40 flavours
• Up to 5500 Puffs
• 2ml Refillable Pod
• Rechargeable & Refillable
• 20mg Salt Nicotine
• 1000mAh Battery
• Draw Activated
• TPD Compliant
• USB Type-C Charging (Sold Separately)
  

MORE ABOUT THE IVG SMART 5500 BIG PUFF VAPE KIT

Introducing the IVG Smart 5500 Big Puff Vape Kit, your compact and lightweight device for on the go vaping. What makes the IVG Smart 5500 stand out is its innovative feature: a separate 10ml 20mg Nicotine Salt E-liquid bottle that slots into the device, providing an incredible 5500 puffs for uninterrupted flavour satisfaction!

Whether you're a seasoned vaper or new to vaping, the IVG 5500 offers a wide range of flavours and a leak resistant design, ensuring a clean and enjoyable vaping experience every time. With its inhale activated mechanism and light vapour production, the IVG Smart 5500 is perfect for MTL (Mouth to Lung) vaping, delivering a cigarette like sensation.

This eco-friendly and budget-friendly vape also packs a punch with its 1000mAh battery, easily rechargeable with a USB-C cable (Sold Separately). Setting it up is a breeze: remove the cap from the 10ml refill container and extract the rubber plug from the IVG Smart 5500 device. Slide the refill container into place, ensuring a snug fit, then flip it upside down and wait for approximately ten seconds before taking a satisfying inhale.

PACKAGE CONTAINS:

• 1 x IVG Smart 5500 Device
• 1 x 10ml IVG Smart 5500 Pod
• 1 x User Manual

Christmas and New Years

Last Posting Dates before Christmas;

• 20th December - Standard Delivery
• 21st December - Royal Mail Tracked 24
• 23rd December - Special Delivery

Royal Mail will not be carrying out deliveries and collections on 25th December, 26th December and 1st January.

Office closures;

• 24th December - Customer Services will close at 1pm, however Live Chat will be available as normal 24/7.
• 25th December - Customer Services will be closed all day, however Live Chat will be available as normal 24/7.
• 26th December - Customer Services will be closed all day, however Live Chat will be available as normal 24/7.
• 31st December - Customer Services will close at 1pm, however Live Chat will be available as normal 24/7.
• 1st January - Customer Services will be closed all day, however Live Chat will be available as normal 24/7.

We dispatch all orders, 7 days a week

All UK orders over £15 are sent FREE via our Standard Delivery option. All parcels are securely shipped in plain, unbranded jiffy bags. Our returns address is included on the label in very small font for insurance & legal purposes, this does contain our company name 'ECIGW LTD'.

Standard Delivery

• Free on all orders over £15
• £2.49 on all orders under £15
• Sent via Royal Mail First Class or Royal Mail Tracked 48hr depending on the size of the package
• Estimated delivery time is between 3 and 5 days. This is not guaranteed. Please allow up to 10 working days
• For same day dispatch, orders must be placed before 3pm Monday to Friday and before 12pm Saturday and Sunday

Royal Mail Tracked 24

• £1.99 on all orders over £15
• £3.99 on all orders under £15
• Sent via Royal Mail Tracked 24hr
• Royal Mail Tracked services are only an estimate. Estimated delivery time is between 1 and 3 days. For guaranteed next day delivery, please select our Royal Mail Special Delivery service
• Tracked 24hr shipments can take up to 7 days to be delivered
• For same day dispatch, orders must be placed before 3pm Monday to Friday and before 12pm Saturday and Sunday.

Royal Mail Special Delivery (Next Day Guaranteed)

• Free on all orders over £75
• £6.99 on orders from £15 up to £74.99
• £7.49 on all orders under £15
• All deliveries must be signed for upon delivery.
• A £1.50 surcharge is applied for all Saturday and Sunday deliveries
• For same day dispatch, orders must be placed before 3pm Monday to Friday and before 12pm Saturday and Sunday
• For deliveries to the Scottish Highlands, Scottish Islands, Northern Ireland, Isle of Man, Scilly Isles, Isle of Wight & Jersey, please allow 2 to 5 days. Saturday and Sunday delivery is also not available in the areas listed above
• On infrequent occasions Next Day Delivery can be affected by operational issues with our partners and may arrive later than planned. We cannot be held responsible for operational issues with our partner services, but will operate in line with their policies in such an event

International Delivery Options

Europe Courier Delivery

• £19.99 on all orders.
• Shipped via UPS International services.
• Expected 1 to 4 days, (subject to customs clearance).

For same day dispatch on all international orders, these must be placed before 2pm Monday to Friday. Shipping is not available for this service Saturday and Sunday.

Rest of the World Courier Delivery

• £39.99 on all orders
• Shipped via UPS International services
• Expected 3 to 7 days, (subject to customs clearance).
• For same day dispatch on all international orders, these must be placed before 2pm Monday to Friday. Shipping is not available for this service Saturday and Sunday.

All international orders are sent by UPS. We cannot take any responsibility for missing items.

When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination. Such charges are not included in the product price or shipping and handling cost. These charges are the buyer’s responsibility as we are only charging the transportation fee for your order. By placing an international order (shipping outside of UK), the buyer is responsible for abiding by their country’s laws, regulations, and restrictions. If a product is seized and destroyed by customs, or returned to us, we will NOT be responsible for the losses, product, or shipping refunds

Restrictions

We operate an age verification check on all orders. If you fail this check, your order may be delayed. If this occurs please contact customer services immediately on 01733 666441 or email hello@vapeshop.co.uk

Orders placed on Saturday may arrive on a Sunday with Royal Mail due to their 7-day-a-week service, otherwise, all weekend dispatched orders will arrive on Monday.

All orders made to a BFPO (British Forces Post Office) address must be delivered using Royal Mail as alternative couriers are unable to fulfil these shipments
We can no longer ship batteries or devices containing batteries outside of the UK via Royal Mail. We can only ship these products via our Courier options available at checkout. These shipments are limited to 2 batteries per order

We refuse any liability for seized goods or additional custom fees. You are responsible for any items once they have left the UK postal system

We are unable to group two or more distinct orders placed separately and shipping fees will apply to each order

If any orders are returned by the mail company due to an incorrect address, unfortunately you will incur additional delivery charges in order for us to re-ship your order

We are unable to accept responsibility for orders that are specified for delivery to a collection point, such as a parcel collection drop off service

In the unlikely event one or more of your eliquids leak before taking delivery of your order, please let us know within 3 working days so we can promptly resolve any issues. If your liquid vessel has been breached, we would advise against use due to the risk of contamination

Safety Information For E-Cigarette Batteries

Here at Vape Shop, the safety of our customers is a primary concern for us and we want to ensure that you have an accident-free vaping experience. As the world of vaping continues to develop and expand, it’s becoming more and more imperative that vapers are aware of the safety issues surrounding e-cigarettes. Although vaping is not a dangerous activity, there are some rules of safety that must be adhered to. The main safety hazard within an e-cig comes from the battery, so we have compiled this guide to ensure that you stay safe whilst using any of our products containing batteries. Please take a look at our battery safety guide here.

About Lithium Ion Batteries

Lithium Ion batteries are safely used in millions of devices around the world, every day. As with most high energy devices, there are various risks that users should be aware of when using them. Batteries can pose a fire risk when, over-charged, short-circuited, submerged in water or if their casing is damaged. Although many Lithium Ion batteries are protected, therefore it is vital that you still take the following precautions, as the protection circuit is a potential safety mechanism as opposed to something that should be relied upon. 

What are battery mAh and amps? 

MAh stands for milliampere-hour. It is the standard of measurement that illustrates the total amount of energy that a battery can deliver over one hour. For example, a battery with a capacity of 1000 mAh could deliver 1000 milliamperes (one amp) for one hour before its capacity is exhausted.

How do I identify the right amps level for my battery?

Never charge your battery at a higher amp than what is indicated by the manufacturer. To calculate the maximum amp level to charge your battery: 

Take the mAh rate of the battery move the decimal point three points to the left. 

For example : 3500 mAh would become 3.5 amp (maximum allowed).

What do I need to know about storing lithium batteries safely?

• Always buy your battery products from a reputable company, such as Vape Shop, who can offer you quality assurance and safety.
• Do not store your batteries in extreme temperature conditions. Excessive heat or cold are bad for batteries/cells. 
• Do not leave batteries/cells in a vehicle. 
• Do not keep batteries/cells in pockets, bags or purses etc. 
• Keep cells in an approved cell case when not in use. 
• Keep batteries/cells clean and dry.
• Do not store batteries/cells in close contact with metallic items such as keys or coins.
• Do not place batteries/cells in clothing due to the risk of accidental activation.
• Batteries and cells must be stored out of direct sunlight.  
• Store your cell in an Vape Shop supplied cell case when not in use.
• After extended periods of storage, it may be necessary to charge and discharge the cells or batteries several times to obtain maximum performance. 

How can I avoid damaging a battery

How can I avoid damaging a battery whilst charging it?

• Batteries purchased from Vape Shop MUST only be charged using our USB chargers and mains adaptors 
• Avoid using any third party adaptors as they may cause harm to the battery and human life.
• When charging, use one of our Vape Shop  Charging Bags to ensure the safety and security of your product. 
• Never leave a charging battery unattended. 
• Never leave a cell or battery on prolonged charge. 
• Always keep an eye on your battery whilst it is on charge. 
• Batteries/cells need to be replaced once every 3-6 months.  

What do I do if the battery has been damaged or is leaking?

• Never use a battery that has been clearly damaged or is leaking. It should be discarded immediately in an appropriate way.
• Do not let any leaking fluid come into contact with the skin or eyes. 
• If contact has been made, wash the affected area with copious amounts of water and seek medical advice. 

General points to remember:

• Seek medical advice immediately if a cell or a battery has been swallowed.
• Always dispose of materials, containers, batteries and packaging responsibly.
• Always use this product within stated manufacturer’s guidelines.
• Retain any original product literature for future reference.
• Pure nicotine is a poison and can cause serious harm and injury.

It is against the law to sell any electronic cigarette products to under 18’s.

We are authorised to use any personal information, provided by you, to carry out and conduct relevant age verification checks. For added security we use two age verification providers when making checks.

1) We use 1account as an extra layer of age verification. Where you have asked us to provide an age-restricted product or service, you consent to allow us to share your information with, and collect information from, One Account Mobile Limited (1account) and third-party providers of identity data to 1account. This consent is necessary for 1account to verify that you meet the minimum age and identity verification requirements as determined by relevant UK age restriction legislation. You consent to allow 1account to retain relevant data for the purpose of future verification.

All data processed by 1account is subject to appropriate security measures. Data retained by 1account is subject to periodic review to ensure it is not held for longer than necessary. You can find information about 1account and how they manage your personal data by visiting their website: www.1account.net ( One Account Mobile Limited.)

If you purchase from any of our Marketplace stores, then we will use VerifyMyAge to ensure you are old enough to purchase our products. VerifyMyAge are an established and trusted age verification provider in the UK, and are able to verify your age in a matter of minutes. They will not run a credit check and you can rest-assured that your personal information is in trusted hands. They are used by a host of well-established companies, including eBay, who use their services for all of their age verification checks. 

At times the age verification check may fail or be referred. In these scenarios we could request passport/driving license details from you to re-check your details manually against the relevant database to verify age. If you do not wish to release this information to us we can cancel and refund your order.

If you are experiencing difficulty verifying your details via the instructions sent to you, please follow the guideline below to verify your details;

* You will have received an email from 1Account, which includes a link to follow to verify your details. Please check your junk folder if you cannot see an email from 1Account.

* You will then be asked to verify your details by a number of means; Mobile Phone, Credit Card, Debit Card, UK Driving Licence, Citizencard, National DB or Electoral Roll.

* Entering your mobile phone number is the quickest way to verify your order, alternatively, please enter your details when prompted, for which ever option is selected.

* Once verified, your order will be submitted and dispatched. You will not need to verify your details again when placing a future order, providing you log into your account as normal, and your details do not change.

Please refer to the data protection section of our terms and conditions for information on how we handle data.

*Please note if for any reason you fail age verification there is a strong possibility that your order will be delayed, if this occurs please contact customer services immediately on 01733 666441 or email hello@vapeshop.co.uk