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We’ve moved to our new home, so please bear with us while we iron out a few teething problems. We’ll be back to normal soon!

Help & FAQs

We're making some changes to our website. Here's everything you need to know.

 

We've moved to a new website platform, but we're still the same team, at the same web address, looking after you.

 

Some things might work a little differently while we complete the move. This page explains what to expect, how to access your account and where to get help.

 

We'll update this page regularly as everything comes back online.

Last updated: October 2026

How to access your account

For security reasons, your old password won't work on our new website. You'll need to set a new one, but don't worry, it's straightforward.

  1. Click the account Icon at the top of our website or Click Here.
  2. Select Forgot Password.
  3. Enter the email address you normally use for your account.
  4. Follow the instructions in the email we send you.
  5. Set your new password and you're ready to go!
Important: You don't need to create a completely new account. Just use your existing email address.

Latest Website Updates

We'll keep this section updated as we complete the move.

[DATE] — Website migration

Our new website is now live. We're continuing to restore some features and transfer historical account information.

[DATE] — Order history

[Latest update]

[DATE] — Loyalty points

[Latest update]

We're here if you need us ❤️

We know change can be frustrating, especially when something you're used to isn't quite where you expect it.

 

Thank you for bearing with us while we get everything settled.

 

Same team. Same commitment to looking after you.

!