Price Match Promise

At Vape Shop we pride ourselves on giving you the best shopping experience possible with prices that can't be beaten.

Our 100% Price Match Promise means that you can be sure that you're getting the best deal possible. If you have already purchased the products or you would just like to make a claim/enquiry before you make a purchase, you'll find everything you need right here.

How Does It Work?

- Contact us at [email protected] or take advantage of our live chat facilities.

- Show us the product and price. Let our fantastic customer service team know the product and the price you'd like us to match, and we'll do the rest.

- We'll do the rest. Once everything has been checked and approved, you will receive a code that you can apply against the product to purchase at the new price.

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• hello2 The UK competitor’s prices need to be available to all customers publicly. In order for us to check the competitor's prices, it is important that they are displayed clearly in the competitor’s shop or on their online store. The competitor must be reputable, with a minimum of 100 positive reviews and have been in business for over a year. The competitor's price must exclude any discounts or promotional offers including (but not limited to) voucher codes, VIP, affiliate cashback, membership or personal discounts. Price matching cannot be used in conjunction with any other offer or discount.

To fulfil a price match we need to be sure that the product is available through a retailer which has a substantial presence. Once that has been verified, we ensure that the product is still in stock and the price covers all service fees, including delivery. If all parameters have been met then we will honour the price match and you can purchase the product from us at the set price.

Our competitors trade on a similar basis as us and have a considerable presence online, on the high street, or both. They must stock a reasonable range of vaping products with clearly displayed prices. Their websites must trade under the same brand and on the same basis as their high street shops. Businesses that trade on a completely different basis to Vape Shop are not deemed comparable reputable competitors. These include: Pop-up or temporary shops, collection points, auction sites, factory outlets, duty-free shops, market stalls or concession stands. We also don’t match competitors who are in administration or are in the process of closing down.