If you would like to get in touch with us please do so using one of the following three methods. We will endeavour to respond to queries within 24 hours Monday-Friday excluding public & bank holidays.

EMAIL

We will always respond to emails in a timely manner. If you have not received a response to us within 72 hours (please take into consideration holiday periods such as Christmas), please first check your 'spam' or 'trash' folder. 

You can email us at hello@vapeshop.co.uk

Please try to include as much detail with your first e-mail as possible. Items such as order number will speed things up for us and you.

TELEPHONE

Although e-mail is our preferred contact method we understand that sometimes your query/comment just can't wait, in that case please give us a call on: 01733 666441. Lines are open 9am - 5pm Monday - Friday. Closed weekends and bank holidays.

 *Calls are charged at your local rate from a BT land line. Mobile operators may charge more.

POST

If you wish to write to us:

Electronic Cigarettes LTD - Vape Shop
Unit 3 Fengate Trade Park
Fengate
Peterborough
PE1 5XA
United Kingdom 

COMPANY INFORMATION

Our company registration number and VAT registration details can be found below:

  • Company Registration Number: 07697253
  • VAT Number: GB116348915