ABOUT THE IVG SMART MAX KIT

If you're seeking a sleek, compact vape for when you're on the go, the IVG Smart Max is one to consider. Boasting a 10,000 puff capacity, prefilled e-liquid pod and quality mesh coil technology, this is a vape kit that offers both performance and convenience!

KEY FEATURES:

• 10,000 Puffs
• 2ml Prefilled Pod
• 10ml Refill Container
• 20mg Nic Salt E-Liquid
• 1000mAh Rechargeable Battery
• Type-C Fast Charging
  
• Mesh Coil
• TPD Compliant

MORE ABOUT THE IVG SMART MAX KIT

Since being established in 2016, IVG has developed its reputation as one of the UK's largest vape brands, with over thirty awards to their name and a quality product range including disposable vapes, pod kits and e-liquids.

Our IVG Smart Max kits come in a choice of exciting flavours which include the sweet and exotic Pineapple Ice and the citrusy Lemon Lime, offering notes sure to excite your tastebuds with every puff. These inhale-activated kits include a 10ml refill container and a 2ml prefilled pod containing 20mg nic salt e-liquid, offering a quick nicotine hit and a noticeably smooth aftertaste in your throat. The kits also include a powerful 1000mAh rechargeable battery and Type-C fast charging for quick power supply, as well as advanced mesh coil technology, providing great flavour and vapour production.

For a high-quality vape that offers great performance, the IVG Smart Max surely won't disappoint!

PACKAGE CONTENTS:

• 1 x IVG Smart Max Kit
• 1 x 2ml Prefilled Pod
• 1 x 10ml Refill Container
• 1 x User Manual

May Bank Holiday

• Deliveries and collections will not be taking place on Monday 25th May.
• Last date for ordering for delivery before May Bank Holiday is Friday 22nd May when choosing DPD Saturday Delivery.
• Customer Services will be closed on Monday 25th May.
• Live chat service will be available on Monday 25th May.

We dispatch all orders, 7 days a week

All UK orders over £15 are sent FREE via our Standard Delivery option. All parcels are securely shipped in plain, unbranded jiffy bags. Our returns address is included on the label in very small font for insurance & legal purposes, this does contain our company name 'ECIGW LTD'.

Standard Delivery

• Free on all orders over £15
• £2.49 on all orders under £15
• Sent via Royal Mail First Class or Royal Mail Tracked 48hr depending on the size of the package
• Estimated delivery time is between 3 and 5 days. This is not guaranteed. Please allow up to 10 working days
• For same day dispatch, orders must be placed before 4pm Monday to Friday and before 12pm Saturday and Sunday

Royal Mail Tracked 24

• £1.99 on all orders over £15
• £3.99 on all orders under £15
• Sent via Royal Mail Tracked 24hr
• Royal Mail Tracked services are only an estimate. Estimated delivery time is between 1 and 3 days. For guaranteed next day delivery, please select our Royal Mail Special Delivery service
• Tracked 24hr shipments can take up to 7 days to be delivered
• For same day dispatch, orders must be placed before 4pm Monday to Friday and before 12pm Saturday and Sunday.

DPD Next Day Guaranteed

• Free on all orders over £75
• £4.99 on all orders from £15 up to £74.99
• £5.49 on all orders under £15
• £6.49 for Saturday and Sunday delivery (under £15)
• £5.99 for Saturday and Sunday delivery (over £15)
• For same day dispatch, orders must be placed before 4pm Monday to Friday and before 12pm Saturday and Sunday
• For deliveries to the Scottish Highlands, Scottish Islands, Northern Ireland, Isle of Man, Scilly Isles, Isle of Wight & Jersey, please allow 2 - 5 days. Saturday and Sunday delivery is also not available in the areas listed above
• On infrequent occasions, Next Day Delivery can be affected by operational issues with our partners and may arrive later than planned. We cannot be held responsible for operational issues with our partner services, but will operate in line with their policies in such an event
• Orders placed on bank holidays will be dispatched the next working day
• This is a fully tracked service, with a 1 hour delivery slot which is sent by text and email on the delivery date

International Delivery Options

Note - Due to recent tax changes we are no longer able to deliver to the Republic of Ireland.

Europe Courier Delivery

• £19.99 on all orders.
• Shipped via UPS International services.
• Expected 1 to 4 days, (subject to customs clearance).

For same day dispatch on all international orders, these must be placed before 2pm Monday to Friday. Shipping is not available for this service Saturday and Sunday.

Rest of the World Courier Delivery

• £39.99 on all orders
• Shipped via UPS International services
• Expected 3 to 7 days, (subject to customs clearance).
• For same day dispatch on all international orders, these must be placed before 2pm Monday to Friday. Shipping is not available for this service Saturday and Sunday.

All international orders are sent by UPS. We cannot take any responsibility for missing items.

When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination. Such charges are not included in the product price or shipping and handling cost. These charges are the buyer’s responsibility as we are only charging the transportation fee for your order. By placing an international order (shipping outside of UK), the buyer is responsible for abiding by their country’s laws, regulations, and restrictions. If a product is seized and destroyed by customs, or returned to us, we will NOT be responsible for the losses, product, or shipping refunds

Restrictions

We operate an age verification check on all orders. If you fail this check, your order may be delayed. If this occurs please contact customer services immediately on 01733 666441 or email hello@vapeshop.co.uk

Orders placed on Saturday may arrive on a Sunday with Royal Mail due to their 7-day-a-week service, otherwise, all weekend dispatched orders will arrive on Monday.

All orders made to a BFPO (British Forces Post Office) address must be delivered using Royal Mail as alternative couriers are unable to fulfil these shipments
We can no longer ship batteries or devices containing batteries outside of the UK via Royal Mail. We can only ship these products via our Courier options available at checkout. These shipments are limited to 2 batteries per order

We refuse any liability for seized goods or additional custom fees. You are responsible for any items once they have left the UK postal system

We are unable to group two or more distinct orders placed separately and shipping fees will apply to each order

If any orders are returned by the mail company due to an incorrect address, unfortunately you will incur additional delivery charges in order for us to re-ship your order

We are unable to accept responsibility for orders that are specified for delivery to a collection point, such as a parcel collection drop off service

In the unlikely event one or more of your eliquids leak before taking delivery of your order, please let us know within 3 working days so we can promptly resolve any issues. If your liquid vessel has been breached, we would advise against use due to the risk of contamination

Important Delivery Update

Due to recent changes in Royal Mail’s delivery policy, Vape Shop can no longer offer Royal Mail Tracked Delivery on orders containing two or more batteries being shipped to certain regions.

This applies to orders including vape kits, prefilled kits, and standalone batteries.

Affected postcodes: ZE, BT, GY, IM, IV40, IV49, IV51, JE, KW15–KW17, HS, KA27–KA28, PA20–PA38, PA41–PA49, PA60–PA78, PA80, PH41–PH44, PO30–PO41, TR21–TR25.

We’re sorry for any inconvenience this may cause. For these orders, you can select our DPD Two-Day Delivery service as an alternative.

Safety Information For E-Cigarette Batteries

At Vape Shop, customer safety is our top priority, and we aim to ensure you enjoy a safe, reliable vaping experience. As vaping continues to evolve, it’s increasingly important for users to understand basic vape battery safety and how to handle devices responsibly.

While vaping is not considered dangerous when used correctly, the main safety risks come from vape batteries. This guide has been created to help you stay informed and reduce the risk of accidents when using any of our battery-powered products.

About Lithium Ion Vape Batteries

Lithium-ion vape batteries are used safely in millions of devices worldwide every day. However, like all high-energy cells, they must be handled correctly to avoid risk.

Damage, overcharging, short-circuiting, exposure to water, or physical wear can all increase the risk of failure. While many vape batteries include built-in protection circuits, these should never be relied on as the only safety measure.

What are battery mAh and amps?

mAh (milliampere-hour) measures how much energy a vape battery can store and deliver over time. For example, a 3000 mAh battery can deliver 3000 milliamperes for one hour before it is depleted.

Understanding this helps you choose the right vape batteries for your device and usage style.

How do I identify the right amp level for my battery?

Never exceed the manufacturer’s recommended charging or discharge limits.

As a simple guide, you can estimate safe output by moving the decimal point three places left from the mAh rating.

For example: 3000 mAh becomes approximately 3.0A maximum safe continuous rating.

What do I need to know about storing vape batteries safely?

• Always purchase vape batteries from reputable retailers.
• Do not expose batteries to extreme heat or cold.
• Do not leave batteries in vehicles for long periods.
• Do not carry loose batteries in pockets or bags.
• Always store vape batteries in a protective case when not in use.
• Keep batteries clean, dry, and away from metal objects such as keys or coins.
• Do not store batteries in direct sunlight.

How can I avoid damaging a vape battery?

• Do not dismantle, crush, or puncture vape batteries.
• Do not expose batteries to impact or mechanical stress.
• Do not short-circuit terminals.

Charging vape batteries safely

• Only use recommended chargers designed for vape batteries.
• Avoid third-party or incompatible charging adapters.
• Do not leave vape batteries charging unattended or overnight.
• Do not overcharge or leave batteries on charge for extended periods.
• Monitor batteries while charging wherever possible.
• Replace vape batteries every 3–6 months depending on use and condition.

What do I do if my vape battery is damaged or leaking?

• Never use a damaged or leaking vape battery.
• Dispose of it safely at an approved battery recycling point.
• Avoid contact with any leaking fluid.
• If contact occurs, wash immediately with water and seek medical advice.

Can you recycle vape batteries?

Yes, vape batteries can and should be recycled. Never dispose of them in general household waste. Instead, take them to a designated battery recycling point (such as in supermarkets or electronics stores), a participating vape retailer, or your local household recycling centre to ensure safe handling, reduce fire risk, and support environmental protection.

How long do vape batteries last?

The lifespan of vape batteries depends on usage, charging habits, and device type. On average, most vape batteries last several months of regular use before performance begins to decline.

If you notice reduced battery life, slower charging, or inconsistent power output, it may be time to replace your vape battery.

General points to remember

• Seek medical advice immediately if a battery is swallowed.
• Always dispose of vape batteries and packaging responsibly.
• Use products only within manufacturer guidelines.
• Keep original instructions for future reference.
• Nicotine is a poison and must be handled responsibly.

It is against the law to sell any electronic cigarette products to under 18’s.

We are authorised to use any personal information, provided by you, to carry out and conduct relevant age verification checks. For added security we use two age verification providers when making checks.

1) We use 1account as an extra layer of age verification. Where you have asked us to provide an age-restricted product or service, you consent to allow us to share your information with, and collect information from, One Account Mobile Limited (1account) and third-party providers of identity data to 1account. This consent is necessary for 1account to verify that you meet the minimum age and identity verification requirements as determined by relevant UK age restriction legislation. You consent to allow 1account to retain relevant data for the purpose of future verification.

All data processed by 1account is subject to appropriate security measures. Data retained by 1account is subject to periodic review to ensure it is not held for longer than necessary. You can find information about 1account and how they manage your personal data by visiting their website: www.1account.net ( One Account Mobile Limited.)

If you purchase from any of our Marketplace stores, then we will use VerifyMyAge to ensure you are old enough to purchase our products. VerifyMyAge are an established and trusted age verification provider in the UK, and are able to verify your age in a matter of minutes. They will not run a credit check and you can rest-assured that your personal information is in trusted hands. They are used by a host of well-established companies, including eBay, who use their services for all of their age verification checks. 

At times the age verification check may fail or be referred. In these scenarios we could request passport/driving license details from you to re-check your details manually against the relevant database to verify age. If you do not wish to release this information to us we can cancel and refund your order.

If you are experiencing difficulty verifying your details via the instructions sent to you, please follow the guideline below to verify your details;

* You will have received an email from 1Account, which includes a link to follow to verify your details. Please check your junk folder if you cannot see an email from 1Account.

* You will then be asked to verify your details by a number of means; Mobile Phone, Credit Card, Debit Card, UK Driving Licence, Citizencard, National DB or Electoral Roll.

* Entering your mobile phone number is the quickest way to verify your order, alternatively, please enter your details when prompted, for which ever option is selected.

* Once verified, your order will be submitted and dispatched. You will not need to verify your details again when placing a future order, providing you log into your account as normal, and your details do not change.

Please refer to the data protection section of our terms and conditions for information on how we handle data.

*Please note if for any reason you fail age verification there is a strong possibility that your order will be delayed, if this occurs please contact customer services immediately on 01733 666441 or email hello@vapeshop.co.uk