We're making some changes to our website. Here's everything you need to know.
We've moved to a new website platform, but we're still the same team, at the same web address, looking after you.
Some things might work a little differently while we complete the move. This page explains what to expect, how to access your account and where to get help.
We'll update this page regularly as everything comes back online.
For security reasons, your old password won't work on our new website. You'll need to set a new one, but don't worry, it's straightforward.
1. Click the account Icon at the top of our website or Click Here.
2. Select Forgot Password.
3. Enter the email address you normally use for your account.
4. Follow the instructions in the email we send you.
5. Set your new password and you're ready to go!
Important: You don't need to create a completely new account. Just use your existing email address.
No! You'll find us at exactly the same web address as before.
Your account details have moved to our new website. You'll just need to set a new password the first time you log in.
Your order history is being transferred to the new website, but it may take a few days for all your previous orders to appear.
Don't worry, they haven't been forgotten!
Orders placed before the move are still being processed as normal. If you have any questions about an existing order, our Customer Service team is here to help.
Your existing loyalty points are being transferred too.
You can continue earning points on eligible purchases, although there may be a short delay before you can redeem them.
We'll update this page as soon as redemption is available again.
We're still restoring some features following the move to our new platform.
We're working through these as quickly as possible and will post updates here as things become available.
No. Apart from setting your new password when you next log in, there's nothing else you need to do.
Our Customer Service team is here if you need a hand.
We'll keep this section updated as we complete the move.
[DATE] — Website migration
Our new website is now live. We're continuing to restore some features and transfer historical account information.
[DATE] — Order history
[Latest update]
[DATE] — Loyalty points
[Latest update]
We know change can be frustrating, especially when something you're used to isn't quite where you expect it.
Thank you for bearing with us while we get everything settled.
Same team. Same commitment to looking after you.
