All orders are generally shipped within 2 working days. Please note however in times of high demand this may be longer. If you have an urgent need to receive your order sooner please use one of the express delivery options such as Next Working Day. All other packages are generally sent in standard 1st class packet post with Royal Mail. Generally speaking, your order will arrive with you 1-3 working days after it has left our premises. We have found that most of our orders sent using standard delivery actually arrive next day within the mainland UK.

Easter Weekend 2018

Our offices and warehouse will be closed over the Easter period from Friday 30th March to Monday 2nd April 2018.

  • Orders placed after 12:00pm Thursday 29th April for First Class/Recorded Delivery or International Delivery will not be dispatched until Tuesday 3rd April.
  • Orders placed between 6:00pm Wednesday 28th and 3:00pm Saturday 31st for Next Working Day or Sunday delivery by DPD will be delivered on Tuesday 3rd April.
  • Orders placed before 6:00pm Thursday 29th for Saturday delivery by DPD will be delivered as normal.
  • Sunday Delivery is not available on Easter Sunday, 1st April.

Delivery options within the UK (inc. Northern Ireland and Isles)

All prices vary depending on current postal rates

  • First Class – Standard Packaged Post (Royal Mail) – A standard first class service offered in the UK by Royal Mail, normally next day from shipping date. Delivery is expected between 1 to 3 working days, however, please allow up to 10 working days. Orders placed before 12:00pm Monday - Friday are usually dispatched the same day.
  • Recorded 1st Class (Royal Mail) – A service requiring a signature before the item is delivered. Delivery is expected between 1 to 3 working days, however, please allow up to 10 working days. Orders placed before 12:00pm Monday - Friday are usually dispatched the same day.
  • Next Working Day* – DPD – A next working day service when your order is received before 4 pm Mon-Fri or by 3pm Sunday.  
  • Saturday DPD – Have your order delivered on Saturday when you order before 4 pm Friday.
  • Sunday & Monday DPD – Have your order delivered on Sunday or Monday when your order is received by 3 pm the day before.

Please note if for any reason you our fail Age Verification check there is a strong possibility that your order will be delayed if this occurs please contact customer services immediately on 01733 666441 or email cs@vapeshop.co.uk

*Please note all orders made to a BFPO (British Forces Post Office) address must be delivered using Royal Mail. All other couriers are unable to fulfil these shipments.

Shipping fees include handling and packing fees as well as postage costs. Our shipping costs are calculated based on a weighted average due to limitations with our shipping suppliers. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them (even if both orders totalled are over £10). Your package will be packaged well with the aim to survive even the roughest of post companies! 

Most of our orders are packaged in bubble envelopes with additional bubble wrap/paper. We will attach a return address label to the envelope. If any orders are returned by the mail company due to an incorrect address on your part there will be additional delivery charges to re-ship your order.

E-Liquids: Our e-liquids are packaged as well as we possibly can (without incurring price increases). There is always a risk though that when posting liquids a leak could occur. If this happens please let us know within 3 working days so we can sort out any issues. If your liquid vessel has been breached we would not recommend vaping the liquid as it may have become contaminated.

Working days include Monday - Friday and do not include weekends or bank holidays.