Ursa Quest Multi Kit by Lost Vape

All orders are generally shipped within 2 working days. Please note however in times of high demand this may be longer. If you have an urgent need to receive your order sooner please use one of the express delivery options such as Next Working Day. All other packages are generally sent in standard 1st class packet post with Royal Mail. Generally speaking, your order will arrive with you 1-3 working days after it has left our premises. We have found that most of our orders sent using standard delivery actually arrive next day within the mainland UK.

• First Class – Standard Packaged Post (Royal Mail) – A Royal Mail recorded 1st class service requires your signature before the item can be successfully delivered. Your order can be tracked from the moment you purchase your product to the moment it is delivered. Delivery is expected between 1-3 working days, however, please allow up to 10 working days. Orders placed before 12pm Monday - Friday are typically dispatched on the same day.


• Second Class –(Royal Mail) – A second class service offered within the UK by Royal Mail. We aim to deliver your products within 2 to 4 working days after the shipping date, however, please allow up to 10 working days. Orders placed before 12:00pm Monday - Friday are typically dispatched on the same day.


• Next Working Day – DPD – A next working day service when your order is received before 4pm Monday – Friday.  


• Recorded 1st Class (Royal Mail) – A service requiring a signature before the item is delivered. Delivery is expected between 1 to 3 working days, however please allow up to 10 working days.


• Saturday DPD – Have your order delivered on Saturday when you order before 5pm Friday.


• Sunday – To ensure that your package is delivered on Sunday, make sure your order is placed before 12:30 on Saturday. Any orders made on Sunday will be dispatched the following Monday. Orders to Northern Scotland may take 2 working days.

Please Note: Any battery purchased from us must only be charged using our USB chargers and  USB wall plug.

DO NOT use our USB charger on batteries from different manufacturers.

DO NOT charge our batteries with a different manufacturers USB charger or USB wall plug. Using a different charger could cause both personal injury and damage to the product.

DO NOT store batteries in close contact with metallic items (bags, pockets, etc.). Please see link below for full battery/cell/charger safety information and guidance.

CLICK HERE TO READ OUR SAFETY INFO RMATION SHEET – A PAPER COPY IS ALSO SUPPLIED WITH EVERY ORDER.

According to current UK legislation, E-cigarette products can only be purchased by and shipped to those who are over the age of 18. Due to a law implemented on 20th May 2017, we are required to verify the age of any customers wishing to purchase our products.

We are authorised to use any personal information, provided by you, to carry out and conduct relevant age verification checks. We use Experian to aid us in running the necessary checks to verify that you are over the age of 18. They will compare your details against over 1 billion records, that they hold on their system, to ensure that you are of the correct age to purchase our products. Experian is one of the largest and most trusted providers of age verification in the UK, so you can rest-assured that your personal information is in safe hands. Experian do not need to run a credit check in order to verify your age and may also keep a copy of any basic information that we pass on to them. 

By accepting our terms and conditions, you consent to your data being used in this way. We aim to run as few checks as possible and will only run several checks if we are initially unable to verify your age. 

At times, the age verification check may fail or be referred. In these scenarios, we may request passport or driving license details from you to re-check your details manually against the relevant database. If you do not wish to release this information to us, we are able to cancel and refund your order.

Please refer to the data protection section of our terms and conditions for information on how we handle data.

*Please note that if for any reason you fail the age verification check, there is a strong possibility that the delivery of your order will be delayed. If this occurs, please contact customer services immediately on 01733 666441 or email us at hello@vapeshop.co.uk.